Refund Policy
At Aviary Marketplace, we are committed to transparency, customer satisfaction, and the wellbeing of every bird. Please review our refund policy below before placing an order.
Aviary Marketplace Refund Policy
Because we work with live animals and carefully coordinate care, preparation, and delivery, all sales are generally considered final. We encourage every customer to ask questions and review all details before making a purchase.
Our goal is to make sure you feel confident and informed throughout the buying process. If you need clarification before placing an order, please contact us and we will be happy to help.
Live Bird Sales
- Due to the nature of live animal sales, we do not accept standard returns on parrots or other birds once an order has been completed.
- Deposits made to reserve a bird may be non-refundable unless otherwise agreed in writing.
- Please confirm availability, delivery arrangements, and all important details before submitting payment.
Health-Related Concerns
- If you believe there is a health-related issue with your bird upon arrival, you must contact us as soon as possible.
- Any concern should be reported within 24 hours of delivery or pickup, along with clear photos, videos, and supporting documentation if requested.
- We may review each situation individually and determine an appropriate solution based on the circumstances.
Order Cancellations
- If you need to cancel an order, please contact us immediately.
- Orders that have already been processed, scheduled, prepared for delivery, or reserved with a deposit may not be eligible for a full refund.
- Any approved refund, partial refund, or store credit will be handled at our discretion based on the stage of the order.
Accessories, Supplies, and Other Items
- Non-live items may be eligible for return or exchange if they are unused and in original condition.
- Return requests for non-live items must be made within 7 days of delivery.
- Shipping costs may be non-refundable unless the return is due to our error.
Refund Processing
- If a refund is approved, it will be issued using the original payment method unless otherwise arranged.
- Please allow reasonable processing time for approved refunds to appear depending on your bank or payment provider.
Important Notice: By placing an order with Aviary Marketplace, you acknowledge that you have read and agreed to this refund policy. We strongly recommend contacting us before purchase if you have any questions about your order, reservation, delivery, or bird care.
2025 Rawsonville Road, Belleville, MI 48111
Email: contact@aviarymarketplace.com
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